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Benchmark Buddy Requests
Please HELP with these Benchmark Buddy requests. Benchmark Buddy requests are sent in by SDI members who require first-hand, real-life advice from Forum members.. Forum Led by: The Service Desk Institute |
23 | 35 |  Aug 2 2010, 08:58 AMIn: Possible service desk visit ex... By: Gail |
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Other
For all other questions please post them in here... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
44 | 96 | Aug 24 2010, 06:45 AM In: Merging Service Desks - Benefi... By: lazzareo |
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People
Recruitment, retention, shift patterns, performance reviews... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
18 | 56 | Jul 21 2010, 10:08 AM In: Aligning Service Desk and Desk... By: steven maskell |
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Software Tools
Use this board to post questions about ITSM Software Tools, such as assyst, Supportworks, Touchpaper etc Forum Led by: Administrators, Root Admin, The Service Desk Institute |
17 | 23 | Jun 11 2010, 01:35 PM In: Remote Access Tools By: BevRudge |
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IT Metrics
Questions and Answers on all manner of IT Metrics, including First Time Fix Rates, Abandoned Call Rates, Cost Per Call etc etc... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
7 | 33 | Jul 28 2010, 02:45 PM In: Analyst metrics By: Amanda |
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IS0 20000
Questions and Answers on the ISO 20000 framework... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
2 | 4 | Aug 20 2010, 10:13 PM In: SMEs who have achieved ISO2000... By: ken |
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ITIL v1, 2 and 3
Questions and Answers on all topics relating to ITIL processes and pursuing the ITIL route... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
5 | 12 | Jan 16 2010, 12:02 AM In: ITIL v2 or v3? By: jaqihaworth |
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Knowledge Management
Are you attempting to implement a Knowledge Management Database? Can you help others? Please post your Knowledge Management topics in here... |
2 | 3 | Jan 15 2010, 08:37 PM In: Building a Knowledgebase from ... By: jaqihaworth |
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Service Level Management
Post your questions on Service Level Agreements, Operational Level Agreements, Service Catalogues, Underpinning Contracts here... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
3 | 11 | Jan 15 2010, 11:42 PM In: Reluctant users By: jaqihaworth |
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Configuration Management Databases
Questions and Answers on Asset Lists, Configuration Items, implementation of CMDB... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
2 | 4 | May 27 2009, 10:53 AM In: Who is responsible? By: Phil |
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*New* SDI Articles
Refreshed on a bi-weekly basis, this Forum contains all of the newest articles published by SDI. As well as some of the most interesting articles published by the ITSM press. Forum Led by: The Service Desk Institute, Root Admin, Administrators |
3 | 7 | Aug 6 2009, 03:28 PM In: IT Service Week (5th - 9th Oct... By: The Service Desk Institute |
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ITSM Industry Trends
This forum contains articles and posts about new concepts, products and services currently causing a stir in the ITSM industry. Forum Led by: The Service Desk Institute, Root Admin, Administrators |
3 | 0 | Mar 13 2009, 01:58 PM In: Comic Relief and Cloud Computi... By: The Service Desk Institute |
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Hints and Tips
A handy forum containing short articles on how to get the most out of your Service Desk. Forum Led by: The Service Desk Institute, Root Admin, Administrators |
5 | 3 | Mar 24 2009, 12:19 PM In: Service Desk Destructors By: IchDien |
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Staff
Articles on getting the most out of your staff and keeping your team happy... Forum Led by: The Service Desk Institute |
1 | 3 | Mar 19 2009, 12:16 PM In: Recruitment and Retention By: Keith |
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Other
A collection of miscellaneous articles published by SDI. Forum Led by: The Service Desk Institute |
4 | 2 | Jul 22 2009, 09:39 AM In: Interactive Survey Results 200... By: The Service Desk Institute |
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History, Training and Membership
Since 1988, SDI (formerly HDI - The Help Desk Institute) has delivered a wealth of help desk and IT support training, membership and event-based services. Forum Led by: The Service Desk Institute |
2 | 0 | Apr 23 2010, 08:37 AM In: SDI Training By: The Service Desk Institute |
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Forum Questions
Post your Forum questions and comments in this section and someone for SDI will get back to you... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
3 | 2 | Mar 31 2010, 02:39 PM In: Thread reply format By: The Service Desk Institute |
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Our members have made a total of 441 posts We have 530 registered members The newest member is ztaylan Most users ever online was 53 on Aug 28 2010, 07:31 PM |
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