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Benchmark Buddy Requests
Please HELP with these Benchmark Buddy requests. Benchmark Buddy requests are sent in by SDI members who require first-hand, real-life advice from Forum members.. Forum Led by: The Service Desk Institute |
23 | 35 |  Aug 2 2010, 08:58 AMIn: Possible service desk visit ex... By: Gail |
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Other
For all other questions please post them in here... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
44 | 96 | Aug 24 2010, 06:45 AM In: Merging Service Desks - Benefi... By: lazzareo |
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People
Recruitment, retention, shift patterns, performance reviews... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
18 | 56 | Jul 21 2010, 10:08 AM In: Aligning Service Desk and Desk... By: steven maskell |
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Software Tools
Use this board to post questions about ITSM Software Tools, such as assyst, Supportworks, Touchpaper etc Forum Led by: Administrators, Root Admin, The Service Desk Institute |
17 | 23 | Jun 11 2010, 01:35 PM In: Remote Access Tools By: BevRudge |
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IT Metrics
Questions and Answers on all manner of IT Metrics, including First Time Fix Rates, Abandoned Call Rates, Cost Per Call etc etc... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
7 | 33 | Jul 28 2010, 02:45 PM In: Analyst metrics By: Amanda |
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IS0 20000
Questions and Answers on the ISO 20000 framework... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
2 | 4 | Aug 20 2010, 10:13 PM In: SMEs who have achieved ISO2000... By: ken |
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ITIL v1, 2 and 3
Questions and Answers on all topics relating to ITIL processes and pursuing the ITIL route... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
5 | 12 | Jan 16 2010, 12:02 AM In: ITIL v2 or v3? By: jaqihaworth |
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Knowledge Management
Are you attempting to implement a Knowledge Management Database? Can you help others? Please post your Knowledge Management topics in here... |
2 | 3 | Jan 15 2010, 08:37 PM In: Building a Knowledgebase from ... By: jaqihaworth |
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Service Level Management
Post your questions on Service Level Agreements, Operational Level Agreements, Service Catalogues, Underpinning Contracts here... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
3 | 11 | Jan 15 2010, 11:42 PM In: Reluctant users By: jaqihaworth |
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Configuration Management Databases
Questions and Answers on Asset Lists, Configuration Items, implementation of CMDB... Forum Led by: Administrators, Root Admin, The Service Desk Institute |
2 | 4 | May 27 2009, 10:53 AM In: Who is responsible? By: Phil |
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Lo-Fi Version | Time is now: 8th September 2010 - 11:46 PM |